Frequently Asked Questions
Our All-Inclusive Pet and Home Care Service in Solano County
1. How does the service work?
House Calls comes into your home to provide tender loving care to your pets where they live. More details and visit descriptions can be found on our Services & Rates page.
2. Can my pet come to you?
3. Can a pet sitter stay in my home all day or overnight?
4. What is your cancellation policy?
Pet Sitting: Cancellations may be made up to 8 days prior to your scheduled first visit at no charge.
Following the cancellation period, a 25% fee of the total reservation will be charged (i.e. $200.00 reservation= $50.00 cancellation fee).
Holiday Cancellations: Any reservation overlapping a holiday date is subject to a 100% cancellation fee from the time of booking.
Regularly Scheduled Weekly Midday Dog Walks: Cancellations for services must be made at least 48 hours in advance to avoid being charged for the canceled visit.
5. How can I pay you?
Your online portal is the key to all House Calls needs including paying your invoice. Payments are due by the first day of service. You can pay in your portal via credit or debit card.