Frequently Asked Questions

Our All-Inclusive Pet and Home Care Service in Solano County

1. How does the service work?

House Calls comes into your home to provide tender loving care to your pets where they live. More details and visit descriptions can be found on our Services & Rates page. 

2. Can my pet come to you?

At House Calls Pet Sitting, our pet sitters have homes that are brimming with their own furry companions. Because of this wonderful furry crew at home, we don’t offer pet boarding services. But don’t worry – we’ve got something even better in store for you.

Our focus is all about tailoring our visits to your home to meet your pet’s unique needs. We’re dedicated to making sure your beloved pets are well taken care of and given all the love they deserve. Whether it’s cuddle time, playtime, or just being there for a comforting presence, we’ve got it covered.

But hey, that’s not all! While we’re at your home, we’ve got some extra magic up our sleeves. We’ll take care of your plants, ensuring they’re well-watered and happy. The trash? Consider it done. We’ll take that out too. And when it comes to your pets, rest assured that we’ll tidy up after them to keep things spick and span. Oh, and your mail and newspaper? Consider them gathered – we’ve got that covered as well.

So, even though we don’t do pet boarding, we’re all about providing a comprehensive package that ensures your pets are cared for, your home is tended to, and you can embark on your adventures with peace of mind.


3. Can a pet sitter stay in my home all day or overnight?


At House Calls Pet Sitting, we’re all about providing convenience and care that aligns with your furry friend’s schedule. Our visits take place within the cozy hours of 7AM to 9PM, making sure your pets get the attention and companionship they need.

Our visit durations are designed to suit your needs as well – you’ve got the option of 30 minutes or 45 minutes. It’s all about crafting a plan that fits just right for your pet’s comfort and happiness.

While we’re all in for making your pets feel right at home, we’re not equipped for extended stays or overnight services. Our focus is on those delightful daytime visits that bring comfort, joy, and a wagging tail to your pets.



4. What is your cancellation policy?

We’re all in when it comes to being there for you and your furry pals. Our dedication to providing top-notch care means that when you make a reservation with us, we go all out to ensure we’re ready and focused on your pet’s well-being. Because of this, our cancellation policy is designed with care to make sure everyone is on the same page.

Here’s how it pans out:

– More than 2 weeks’ notice: No payment due. We totally understand that plans can shift, and we’re here to accommodate that.

– 7 to 14 days’ notice: A 25% payment of the total invoice is due. This helps us manage our commitment to your reservation and the resources we’ve set aside.

– 3 to 6 days’ notice: A 50% payment of the total invoice is due. It reflects our dedication to keeping things running smoothly even with changes.

– Less than 3 days’ notice: In this case, the full total of the invoice is due. This helps us cover the resources and time that have already been allocated for your pet’s care.

We totally understand that life can throw curveballs, and we’re here to work with you. Our cancellation policy is all about transparency and ensuring that our dedication to providing quality care is aligned with everyone’s needs.


5. How can I pay you?

When it comes to payments, we’ve got a simple rhythm going. Payments are due by the first day of service. Easy peasy, right? And the best part? You can settle up right there in your portal using your trusty credit or debit card. It’s all about making things hassle-free for you.

So, when you’re ready to wrap things up and ensure your pet’s care is all set, just hop into your portal and take care of the payment. Your pets are going to be in for a treat, and you get the peace of mind knowing everything’s sorted.

6. Is House Calls Insured and are your sitters bonded?


At House Calls, we take your peace of mind seriously. That’s why every single one of our sitters is both insured and bonded. Your furry companions and your home are in safe hands, and we’re here to make sure of that.

And hey, here’s a neat thing – our sitters are all dedicated employees, not independent contractors. This means they’re covered by workers’ compensation insurance. If, by any rare chance, there’s an accident during their time at your home, they’re protected. Your well-being and theirs are both top priorities for us.

Rest assured, before a sitter joins our team, they undergo a thorough screening process. We want to make sure they’re not only experienced but also genuinely passionate about providing top-notch care to your pets. Our sitters receive comprehensive training, making them well-prepared for any scenario that might come their way.

So, whether it’s a comforting presence for your pets or taking care of your home, we’ve got the expertise and care to make it happen.


7. We would like to hire you to share the job with a family member or neighbor. Does that work for you?

 Here at House Calls, we’re all about providing dedicated and individualized care. Your pets and your home are our top priorities, and we’re committed to making sure all your needs are met with the utmost attention and care.

We take immense pride in our approach – we never share jobs with others. Instead, we focus on deploying our insured and bonded sitters to give your pets the love and attention they deserve. Each of our sitters is trained not only in pet sitting best practices, but also in Pet CPR and First Aid. Safety and well-being are non-negotiable for us.

Quality control is a core value for us. That’s why we make sure every visit is carried out by our own dedicated team. This way, we can guarantee top-notch care that aligns with our high standards. Your pets get all the attention, love, and professional care they deserve, without any compromise.

Rest easy knowing that your pets and home are in capable hands with our committed team.


8. How will you keep the keys to my house?

At House Calls, we take security seriously, and that includes the keys to your home. We’ve got a locking safe that’s dedicated to keeping your keys safe and sound. We make not one, but two copies of the keys and they’re tucked away securely until you need our services again.

We’re all about convenience too. If you have a lockbox and prefer to use it, we’re totally on board. Just let us know and we’ll keep two keys in there while we’re visiting. But hey, one important detail – if you’re going with the lockbox option, don’t forget to place the key inside and make sure to leave us the code. That way, everything goes super smoothly when it’s time for your pet’s visit.

Your home’s security is of the utmost importance to us, and we’re here to make sure everything is handled with the utmost care.


9. What happens if I didn’t leave enough food or supplies for my pets?

Here’s the deal: if we happen to notice that there’s a bit of a gap in terms of food and supplies, we’ll be sure to give you a heads-up. We totally get it – sometimes, the little extras can slip our minds, and we’re here to help you avoid any last-minute shopping trips if we can.

Now, here’s the nitty-gritty if a special trip is needed: If we have to make a special trip to buy food, there’ll be a trip charge along with the cost of the food. Our goal is to make sure your pet’s care is seamless, and we’re more than happy to assist. And just so you know, if an extra visit is needed to ensure your pets are well-fed, that’ll be charged as well.

Our priority is to keep things transparent and convenient for you, while making sure your pets are well taken care of. No surprises, just top-quality service and peace of mind.