Frequently Asked Questions

Our All-Inclusive Pet and Home Care Service in Solano County

1. How does the service work?

House Calls comes into your home to provide tender loving care to your pets where they live. More details and visit descriptions can be found on our Services & Rates page. 

2. Can my pet come to you?
Our pet sitters have homes full of their own pets. Due to this we do not offer pet boarding services. We will customize our visits to your home to make sure your pets needs are met. While we are at your home, we will be sure to water your plants, take out the trash, clean up after your pets and gather your mail and newspaper.
3. Can a pet sitter stay in my home all day or overnight?
We provide visits to your home between the hours of 7AM and 9PM. The visits are each 30 min or 45 min. We are not set up to stay an extended period in your home and do not offer overnight services.
4. What is your cancellation policy?

Pet Sitting: Because we are 100% dedicated to you when you make a reservation and will turn away other reservations, our cancellation policy is as follows:

      More than 2 weeks notice: No payment due

      7-14 days notice: 25% of total invoice due

      3-6 days notice: 50% of total invoice due

      Less than 3 days notice: full total of invoice due

5. How can I pay you?

Your online portal is the key to all House Calls needs including paying your invoice. Payments are due by the first day of service. You can pay in your portal via credit or debit card.

6. Is House Calls Insured and are your sitters bonded?
YES! All House Calls sitters are insured and bonded for your protection. Our sitters are all employees and not independent contractors. This means they are covered under workers compensation insurance in case they get hurt in your home. All sitters are screened prior to employment and are thoroughly trained.
7. We would like to hire you to share the job with a family member or neighbor. Does that work for you?
House Calls does not share jobs with others. We pride ourselves on making sure all our client’s needs are met with our insured and bonded sitters. They are all trained in pet sitting best practices and are trained in Pet CPR and First Aid. Quality control is important to us, and we can assure top quality care when we are performing all of the visits.
8. How will you keep the keys to my house?
There is a locking safe where we keep two copies of the keys to your home. The keys are kept there until you need service again. We can also use your lockboxes. If you have one and would prefer to keep two keys there while we visit that’s fine too. Don’t forget to put the key out and leave us the code.
9. What happens if I didn’t leave enough food or supplies for my pets?
We will notify you that we are missing food and supplies. There is a chance we are overlooking the extra and do not want a needless shopping trip. If we do need to make a special trip to purchase food, we will be glad to do so. There will be a trip charge plus the cost of the food. If an extra trip to your home is needed for an extra visit to feed your pets, that will be charged as well.